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Frequent Questions

Are you insured and fully trained?

Yes! Rest assured, Purity Carpet Cleaning is fully insured and trained by the ACCI (Australian Carpet Cleaning Institute). We proudly make sure to uphold these measures for your sake and our own.

Are you eco-friendly and pet-friendly?

Absolutely! At Purity Carpet Cleaning, our cleaning technicians are trained in up-to-date standards in cleaning equipment to ensure the safety of your family, the environment and your furry friends.

How will I know what time Purity Carpet Cleaning will arrive? Do I need to be home?

We will send you an e-mail the day prior to your scheduled appointment indicating a 1-3 hour window within which you can expect us to arrive. You don’t need to be home during your appointment time.

How long does it normally take to clean the carpets?

It takes around 2-2.5 hours, depending on the area, the extent of pre-treating and the level of cleaning required.

Do you want me to vacuum before the cleaning process?

No, our professional cleaners will include a pre-vacuum in the cleaning process.

Should I remove the furniture before you come?

We would really appreciate if you can move as much furniture as possible so that our technicians can perform extensive cleaning. We always love to move the things that are reasonable but due to OH&S, we are unable to move bulky or heavy items.

Is it possible to clean my carpets myself?

A lot of homeowners try to clean the carpets themselves, however you may not expect great results without having proper training. There are many different solutions and treatments and it’s hard to choose the right one if you are not familiar with the process. You may end up with a sub- par result. Even if you try to rent the equipment to perform a cleaning service, you might not get good results because most of the companies don’t have the effective and powerful machines and they do not recommend the appropriate treatments. We use the best solutions to ensure your carpets are super clean.

Are the products used safe for my family and pets?

Absolutely! We use non-toxic products and they are friendly to your family and the environment.

How long will it take for my carpets to dry?

It may vary depending on the factors such as airflow, humidity levels, type of carpet etc. It takes
2-12 hours usually. Turning on your AC or opening windows may speed up the process.

Where do you offer your services in Sydney?

We cover all the areas of Sydney. Right from outer West to Eastern suburbs, we have served many customers. A lot of our customers are from Sydney’s Northern Beaches, the Hills District, as well as the lower and upper North Shore areas. We also serve the Inner West and Sydney CBD areas. No matter where you live, we will be delighted to assist you.

Why choose Purity Carpet Cleaning?

Many cleaning companies are unqualified, unskilled and don’t know how to operate the equipment. When customers hire those companies, the end results are poor and sometimes cause long-term damage to your carpets. We are ACCI Certified Technicians and have gone through a rigorous training program so that we are able to deliver exceptional services. The ACCI technicians are not just a member of any group; they need to learn and pass an examination to get the certified badge. They even need to keep learning and staying updated to the latest advancements in the cleaning industry. Our team is licensed and skilled, and we have the right expertise to offer remarkable services. When you hire us, you are hiring a team that understands the ins and outs of the cleaning industry and knows how to offer the best services at great prices.

Moreover, we don’t believe in offering a generic, one-size-fits-all service. We work with you to understand your unique requirements and offer a plan that works both for your needs and budgets. We will not charge any hidden fee. All the pricing details will be discussed before we start working in your home or office. We will use the best quality products that will not do any harm to your space. The end result will be a clean, sparkling carpet. We do not cut corners – you’ll be delighted with the results.

What if my question isn't answered here?

You can ask further questions by contacting our friendly support team! They are available via contacting 1300 680 961 or emailing

Our Testimonial

What Our Clients Say

Our customers know they can trust us to provide a thorough cleaning on their rugs, carpets, and upholstery time and time again. It is one of the reasons why so many of our customers, both residential and commercial alike, choose to keep coming back to us for the maintenance of their homes and buildings.

Our Services

What We Can Do For You

Carpet Cleaning

Green & Eco-friendly! Dry Within Hours! Experienced Technicians

Rug Cleaning

Onsite Professional Cleaning Experienced in all types of Rugs Dry within hours!

Leather Cleaning

Condition & Rejuvenate! Restore Leather to avoid drying and cracking Feeling and looking great!

Upholstery Cleaning

Remove Allergens & Grime! Experienced cleaning all variety of materials! Dry in Hours!

Mattress Cleaning

Green & Eco-friendly! Remove Bacteria and Allergens Pro-long life of Mattress

Tile Cleaning

Green & Eco-friendly! Dry Within Hours! Experienced Technicians

Free & Quick Online Quotation

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